Refunds & Returns

Because every single card at MivonGifts is uniquely personalized with your photos, names, and custom text,we cannot accept general returns or offer refunds for a "change of mind."

Once a custom card is printed, it cannot be restocked or resold. We highly encourage you to review your design carefully in the Designer App and double-check your spelling before generating your Custom ID and checking out.

We move fast to get your order to you! As soon as an order is placed, it enters our production queue shortly after.

• You may request a cancellation or modification (like an address change or design tweak) within 12 hours of placing your order.
• After 12 hours, your item has likely entered the printing phase, and we can no longer cancel or refund the order.
• To cancel or change an order, please email support@mivongifts.com immediately with your Order Number.

Mistakes happen, and sometimes packages get roughhoused during transit. If you experience any of the following issues within 14 days of delivery, you are eligible for a free replacement:

• The card is bent, scratched, or the Graded Slab is cracked upon arrival.
• The print quality is severely blurry or misaligned (not due to low-quality photo uploads).
• We printed the wrong text, HP, or sent the wrong card style entirely.

In the rare event that a refund is approved (e.g., a successful order cancellation within the 12-hour window, or a lost package that cannot be replaced), the refund will automatically be applied to your original method of payment.

Please remember it can take 3-5 business days for your bank or credit card company to process and post the refund to your account.

If our support team determines that a physical return is necessary to process your replacement or refund, please send the item to our official headquarters:

Questions? Contact us at:
Email: support@mivongifts.com
Phone: +84 369 203 989